Privacy Policy

Effective date: February 21, 2026

1. Scope

This policy describes how Heirloom handles personal and organizational information when you use the service and connect integrations such as Notion.

2. Information We Process

• Account details you provide, such as email or organization metadata.
• Integration metadata and tokens required to connect your workspace.
• Content you authorize for ingestion, indexing, and retrieval.
• Operational logs for reliability, security, and troubleshooting.

3. Why We Use Information

We process data to provide the product, including:

• Connecting approved sources at your direction.
• Indexing and retrieving organizational knowledge.
• Maintaining service security and performance.
• Complying with legal obligations.

4. Data Sharing

Heirloom does not sell personal information. Data may be shared with service providers supporting hosting, infrastructure, and security, subject to contractual controls.

5. Data Retention and Security

Data is retained only as needed to deliver the service, satisfy legal obligations, or resolve disputes. Reasonable technical and organizational safeguards are applied.

6. Your Choices

You can disconnect integrations, request deletion subject to legal limits, and manage access permissions in connected platforms.

7. Changes

Policies may be updated from time to time. Material changes will include an updated effective date.

8. Contact

Privacy questions can be directed through your deployment support channel. See also the Terms of Service.